Terms and Conditions

Terms and Conditions of Deli Bloom

For the business relationship between Deli Bloom, owner: Sabrina Höck, MA, Hallfahrtufer 17, 5400 Hallein, (hereinafter referred to as “Seller”) and the customer (hereinafter referred to as “Customer”), the following General Terms and Conditions apply exclusively in their version valid at the time of the order.

2 You can reach our customer service for questions, complaints and objections on weekdays from 9:00 to 16:00 by e-mail at office@deli-bloom.at.

3 Consumer in the sense of these terms and conditions is any natural person who enters into a legal transaction for a purpose that can be attributed neither to his commercial nor his independent professional activity (§ 13 BGB).

4 Deviating conditions of the customer are not recognized, unless the seller expressly agrees to their validity in writing.

1 The presentation of the products in the online store does not constitute a legally binding offer, but an invitation to place an order. Performance descriptions in catalogs as well as on the websites of the seller do not have the character of an assurance or guarantee.

2 All offers are valid “while stocks last”, unless otherwise noted with the products. In all other respects, errors are reserved.

1 The Customer can select products from the Seller’s range without obligation and collect them in a so-called shopping cart by clicking the Add to Cart button.

2 Subsequently, the customer can proceed within the shopping cart via the button Continue to checkout to complete the ordering process.

3 By clicking the button (Order), the customer makes a binding offer to purchase the goods in the shopping cart. Before submitting the order, the customer can change and view the data at any time. Necessary information is marked with an asterisk (*).

4 The seller then sends the customer an automatic confirmation of receipt by e-mail, in which the customer’s order is listed again and which the customer can print out using the “Print” function (order confirmation). Upon receipt of the order confirmation, the conclusion of the contract becomes effective.

1 All prices stated on the Seller’s website are inclusive of the applicable statutory value added tax.

2 In addition to the stated prices, the seller charges shipping costs for delivery. The shipping costs are clearly communicated to the Buyer on the shipping costs page and during the ordering process.

1 If none of the product selected by the customer is available at the time of the customer’s order, the seller shall inform the customer of this in the order confirmation. If the product is permanently not available, the seller refrains from a declaration of acceptance. In this case, a contract is not concluded.

2 If the product designated by the customer in the order is only temporarily unavailable, the seller shall also inform the customer of this immediately in the order confirmation.

1 The customer can choose from the available payment methods within the framework and before completion of the order process.

2 If payment by invoice is possible, payment must be made within 10 days after receipt of the goods and the invoice. For all other payment methods, payment must be made in advance without deduction.

3 If third-party providers are commissioned with the payment processing, e.g. Paypal or Stripe, their general terms and conditions apply.

4 If the due date of payment is determined by the calendar, the customer is already in default by missing the deadline. In this case, the customer shall pay interest on arrears at a rate of 5 percentage points above the prime rate.

5 The customer’s obligation to pay default interest shall not preclude the seller from asserting further claims for damages caused by default.

6 The customer shall only have a right of set-off if its counterclaims have been legally established or acknowledged by the seller. The customer may only exercise a right of retention if the claims result from the same contractual relationship.

1 Until full payment, the delivered goods remain the property of the seller.

Beginning of the withdrawal for consumers

Withdrawal by express written declaration

Every customer can withdraw from the concluded contract within 14 days before consumption of the goods by sending a written declaration of withdrawal without giving any reasons.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods.

To exercise your right of withdrawal, you must inform us (Deli Bloom, Sabrina Höck, Hallfahrtufer 17, 5400 Hallein, office@deli-bloom.at) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter or e-mail sent by post). You can use the following attached sample withdrawal form for this purpose, which is not mandatory.

To comply with the withdrawal period, it is sufficient that you send the notice of exercise of the right of withdrawal before the expiry of the withdrawal period. Your revocation should be addressed to:

Deli Bloom, Sabrina Höck, Hallfahrtufer 17, 5400 Hallein.

If you make use of this option, we will immediately send you (e.g. by e-mail) a confirmation of receipt of such revocation.

Consequences of the revocation

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment.

If you have requested that the services begin during the withdrawal period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you notify us of the exercise of the right of withdrawal with respect to this contract compared to the total scope of the services provided for in the contract.

Cancellation form

If you wish to revoke the contract, please fill out this form and return it to Deli Bloom, Sabrina Höck, Hallfahrtufer 17, 5400 Hallein, office@deli-bloom.at.

I/we hereby revoke the contract concluded by me/us for the purchase of the following goods/provision of the following service

Ordered on: __________________

Name of consumer(s)_______________

Address of consumer(s)________________

Signature of consumer(s)


End of consumer cancellation policy

1 The right of withdrawal does not apply to the delivery of goods that are manufactured according to customer specifications or clearly tailored to personal needs, to perishable goods, or to the delivery of audio or video recordings or software, provided that the delivered data carriers have been unsealed by you.

1 The seller stores the contract text of the order. The GTC are available online. The customer can print the contract text before submitting the order to the seller by using the print function of his browser in the last step of the order.

2 The seller also sends the customer an order confirmation with all order data to the e-mail address provided by him.

1 The seller processes personal data of the customer for a specific purpose and in accordance with the statutory provisions.

2 The personal data provided for the purpose of ordering goods (such as name, e-mail address, address, payment data) are used by the seller for the fulfillment and execution of the contract. This data will be treated confidentially and will not be disclosed to third parties who are not involved in the ordering, delivery and payment process.

3 The customer has the right to receive, upon request and free of charge, information about the personal data stored by the seller about him. In addition, he has the right to correct incorrect data, blocking and deletion of his personal data, provided that there is no legal obligation to keep records.

4 Further information about the type, scope, location and purpose of the collection, processing and use of the required personal data by the seller can be found in the privacy policy.

1 The place of jurisdiction and performance shall be the registered office of the Seller if the Purchaser is a merchant, a legal entity under public law or a special fund under public law.

2 The law of the Republic of Austria shall apply. This shall not apply if mandatory consumer protection regulations conflict with such application.

3 Contract language is English.